Shipping and return policies
Standard Shipping within 3 days of purchase. For pre-orders, shipping will be within 3 days of product release date.
We accept returns for up to 28 days after the shipping date. Upon receipt of the returned item we will refund the payment in full via PayPal.
If you are not satisfied with your purchase, then please return it to us, unused and ideally in the original packaging. DeepMatter will refund your money, including the original postage, within 14 days. You will have to pay for the return shipment yourself.
If an item is returned to us due to being unclaimed by the buyer or due to an incorrect address being used, we will resend at the buyers cost.
If you are unhappy with your order, please email us at firstname.lastname@example.org and someone will be at hand to help you.